Many PadSplit Hosts choose to utilize the RemoteLock platform and brand of locks. Using RemoteLock with PadSplit allows your lock codes to be updated automatically when members move in and out, reducing work for hosts and improving safety for members. We highly encourage you to use RemoteLock.
PadSplit hosts benefit from discounted pricing with RemoteLock. If you are interested in setting up RemoteLock, please email support@padsplit.com and ask to be put in touch with our dedicated RemoteLock representative.
Below, you'll find some useful tips for troubleshooting a RemoteLock. For issues that this guide does not cover or work for, please contact RemoteLock’s Support Team directly. On RemoteLock's Support Page, you will find detailed installation instructions, FAQs and their Support Team’s contact information.
Installation
- Please refer to the instructions manual when installing lock hardware. Hire a trained professional if need be.
Connecting lock to wifi
- Please refer to the instruction manual for your specific lock.
Connecting lock to RemoteLock website
- If you have chosen to use RemoteLock, please email support@padsplit.com and they will put you in touch with our dedicated RemoteLock representative.
Connecting RemoteLock to PadSplit
On padsplit.com:
- Log into your PadSplit.com account
- Click ‘Properties’ and click on the relevant property page
- Scroll down to ‘Devices’ and click ‘Add a device’
- For ‘Type of Device,’ select ‘Remote Lock’ and pick the relevant location from the drop-down
- Click ‘+ Add Account’ to input your remotelock.com credentials. You should be re-routed to remotelock.com
- From the RemoteLock webpage, click ‘Authorize’ to link your account to padsplit.com
- Once you return to padsplit.com click ‘Next’ to add the lock to your property
- Once the lock is connected to your property page on PadSplit’s website, you will need to grant members access to the RemoteLock. This step is important - switching accounts will automatically delete all member codes.
- To grant access go under the section “smart locks”
- Click on “Codes” next to the Remote Lock
- You will see the members in your property with “grant access” next to their names.
- Click “grant access” for each of the members. This will generate a new RemoteLock code for the members.
Issues with RemoteLocks
- RemoteLocks will lose connection with wifi from time to time. If this happens, you will see your lock appearing offline on the website. You will lose the ability to generate new codes and monitor the lock if it is offline. Please refer to the connection tips above to restore wifi to the lock. Unfortunately this can not be done remotely and you will have to be on site/near the lock to complete.
- Door latch malfunction. Another issue that has been found in these locks is when entering the code, the lock will disengage however it will not allow the door to be open. When this happens, the internal mechanism is not adjusting. In order for this to be repaired the lock will have to be disassembled and the locking mechanism will need to be reset.
Remote Lock Support
- If you require any further assistance with your RemoteLock please contact RemoteLock’s Support Team. On RemoteLock's Support Page, you will find detailed installation instructions, FAQs and their Support Team’s contact information.