PadSplit Hosts are responsible for completing all maintenance requests in a timely manner.
Below are generalized response time guidelines for maintenance requests.
Examples of Emergency Maintenance Issues that should be responded to immediately
*Note: For some emergencies reported to PadSplit by Members, PadSplit will contact Hosts overnight.
- Smell of gas
- Fire
- Flooding
- Death (ie… a smell that can not be explained coming from a room)
- A sighting of a large amount of blood or waste and any sign of a bio-hazardous material being present
- Trees falling on the structure
- Lack of electricity (not due to a temporary localized service interruption)
- Lack of heat in winter
- Extreme heat cause by lack of A/C (>85℉ for more than 24hours)
- Structural issues
- Water heater leaking or bursting
- Leaks that could result in flooding
- Lack of running water
- Dangerous building conditions
Examples of Requests that will typically take Hosts up to 24-48 Hours to respond to:
- Less serious leaks
- Clogged toilet if there is no other shared bathroom
- Walkways, stairs and driveways needing to be shoveled and salted after a snowstorm
- Replacement for a fire extinguisher that is empty or that was used
- Smoke detectors that are missing or are in need of batteries
- Fire Stops that are missing or are in need of replacement
- Problems with exterior locks
- Air conditioning not working in summer
- Lack of hot water
- Low hanging or missing gutters (fallen off after storms or heavy winds)
- Appliances or electric panels that spark
Examples of Requests that will typically take Hosts up to 1 Week to respond to:
- Appliances not working
- Clogged or slow shower or sink drain
- Clogged toilet
- Non essential interior light stops working
- Large hole in the wall
- Damage to door knobs or punch locks
- Damage to doors and door frames
- Broken toilet or sink handles
- Broken shower heads
- Mold in bathrooms, bedrooms or in common areas
- Windows that are broken
- More severe pest issues
- Internet outage
Examples of Requests that will typically take Hosts up to 2 weeks to respond to:
- Cracked tile
- Grout coming up
- Damaged flooring or carpet that does not create a walking hazard
- Running toilet
- Dripping faucets
- Cabinet doors off their hinges
- A draftMinor hole in the wall
- Molding or trim needing repair
- Toilet paper holders/towel racks broken or missing
- Broken toilet seats
- Shower curtain and liner replacements
- Ceiling fans that are not working
- Fence repairs
- Driveway repairs
- Less severe pest issues