PadSplit Hosts own and operate the homes on the PadSplit platform. Clear communication with your Host is key to a great PadSplit experience. Here's how to stay connected with your Host:
The PadSplit Messenger
- Is available as soon as you book or have a scheduled move-in date
- Can be accessed via:
- Web Dashboard: Click the messenger icon in the top right corner
- PadSplit App: Click the messenger icon in the bottom menu
How the Messenger Works
- Chats automatically close after 24 hours of inactivity
- You can always request to reopen a chat with your Host
- Hosts receive notifications of new messages
When to Use Other Channels Certain issues are better dealt with through dedicated PadSplit channels.
- Member concerns: If you’re having issues with another member in your house, you can rate them from your Member dashboard.
- Safety issues: If an emergency, call 911 first. Then submit a safety report via your dashboard.
- Maintenance problems: Any maintenance issues with the house should be reported as a maintenance ticket.
- Financial questions: Contact PadSplit support directly for questions about billing and payments.