We're excited for you to start your PadSplit journey! Here is some important information about the timing of your move-in.
Address and Lock Codes
PadSplit prioritizes our Members security and only shares your address and lock codes on move-in day. These will be sent to you via email and appear in your Member Dashboard.
Move-In Hours
Your Host has set specific move-in hours to ensure a smooth experience. You can find these on your dashboard before the big day. Arriving during the designated move-in hours not only ensures support if needed but also protects your eligibility for assistance or refunds should any issues arise.
We recommend checking your move-in hours in advance and planning accordingly.
Time to Settle In
While most move-ins go quickly, we suggest setting aside a few hours. This gives you plenty of time to get comfortable in your new space without feeling rushed.
Need a Hand?
If you encounter any bumps along the way, don't worry—we're here to ensure a smooth move-in experience:
- Your Host is Your Go-To: For the quickest assistance, reach out to your Host first. They're familiar with the property and can often resolve issues on the spot.
- PadSplit Support is Your Backup: Can't reach your Host? No problem! Our dedicated support team is ready to step in. Call us at 770-373-7863 or email support@padsplit.com.
Welcome to the PadSplit community!