A lock can often be tricky to figure out the first time you use it. Here are a few tips to try when the lock code is not working.
- Double check the codes and move-in instructions in your Welcome Email or on your Member Dashboard. Often your Host will provide detailed steps for accessing the home.
- Front Door: Try entering your code followed by a *, #, lock state button, or checkmark and turn the doorknob down. If that doesn't work, start over and turn the doorknob up. If your front door has a remote lock and an additional handle, try turning both at the same time.
- Room Door: Enter the code and turn the knob to the right. If that doesn't work, enter the code and turn the knob to the left.
If you are still unable to access the home or your room:
- Your Host is Your Go-To: For the quickest assistance, reach out to your Host first. They're familiar with the property and can often resolve issues on the spot. Be sure to clearly describe the problem when messaging.
- PadSplit Support is Your Backup: If your Host is not responsive or has not provided a reasonable accommodation for your problem, please reach out to our dedicated Member Support team. Call us at 770-373-7863 or email support@padsplit.com.