We want to make your PadSplit experience as smooth as possible, starting with clear information about your payments. Let's break it down:
Customizing Your Payment Schedule
When you book with PadSplit, you have the flexibility to:
- Choose your Dues Day (which day of the week you'd like to pay)
- Select your payment frequency (weekly or biweekly)
- Pick your preferred payment method:
- Debit card
- Credit card
- Prepaid card (some restrictions apply)
- Bank transfer (ACH)
Your Billing Timeline
- We bill you two days before your chosen Dues Day
- Your payment is due by the end of your Dues Day (11:59 PM EST)
Understanding the $25 Charge
- A $25 charge will be applied if you carry a balance past 11:59 PM EST on your Dues Day
- This charge helps cover the administrative costs of manual tracking and collection of unpaid dues by PadSplit and hosts
- Example: If your Dues Day is Friday, we'll invoice you on Wednesday. To avoid the $25 charge, payment is due by 11:59 PM EST Friday. If you carry a balance past 11:59 PM EST Friday, the $25 will be added to your account.
How do I know what I owe and when I will be billed again?
You can view your billing schedule and payment history under the "Finances" tab of your Member Dashboard.
We're Here to Help You Succeed
If you anticipate any challenges in paying your Membership dues, please don't wait until you fall behind. We're here to support you:
- Explore financial assistance options early
- ✉️ Email us: support@padsplit.com. We may be able to work out a solution together.